Refund policy
We reserve the right to refuse any return that does not comply with the conditions stated below:
- You have 14 days after delivery to initiate a return. After 30 days all sales are final.
- Once you are provided with a return label from our return portal, you have 21 days to mail your return or exchange back to us. Once that label has expired, your order will no longer be eligible for return.
- All items must be in their original condition to receive a refund to your payment method.
If you have any questions please email info@ngomelifestyle.com and one of our team members will be happy to assist you.
Good to know:
- Once you try on or wear your head wrap, it's yours for keeps. Thanks for understanding this condition. It helps us reduce waste and ensure return items are hygienic.
- If your order received free shipping and is returned, the cost of your retrun label will be $4.50.
- International orders are not eligible for returns or a free shipping return label at this time.
- Head wraps submitted for return that have been worn, washed or tried on will be rejected . All merchandise must be unworn, unwashed, and in otherwise perfect condition to be considered for return.
- We only accept returns upon approval. We will not open or process returns that have not been approved.
- After a return order is received by Ngome Lifestyle, please allow 2-business days for a refund or store credit.